Refund policy

 

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LUUMI Refund Policy 

 


Last Updated: November 2025


We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

 

 

➡️ Before Sending a Return

 


Customers must contact us at info@luumi.net before sending any return.

Unauthorized returns may be rejected or not processed.


After contacting us, returns must be shipped to the following address:


My Store

217 Wrangler Drive

Coppell, Texas 75019

United States


Please note: Customers are responsible for return shipping costs.


You can always contact us for any return question at info@luumi.net.

 

 

 

❌ Items That Cannot Be Returned

 


We do not accept returns on the following:

 

  • Used, worn, washed, or damaged items

  • Sale items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, gases

 


If you have questions about whether your item qualifies, contact us before sending.

 

 

 

🛍️ Exchanges

 


The fastest way to get what you want is to return the item you have.

Once the return is accepted, you can make a separate purchase for the new item.

 

 

 

🇪🇺 European Union 14-Day Cooling-Off Period

 


If your order was shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason, without a justification.


Items must still be unworn, unused, with tags, and in original packaging. Proof of purchase is required.

 

 

 

💵 Refunds

 


We will notify you once we’ve received and inspected your return and inform you if the refund is approved.


If approved, you’ll be refunded on your original payment method within 10 business days.


Please note:

 

  • Shipping fees are non-refundable.

  • Your bank or credit card provider may take additional time to post the refund.

 


If more than 15 business days have passed since your refund was approved, please contact us at info@luumi.net.

 

 

 

📦 Lost or Damaged Return Packages

 


LUUMI is not responsible for return packages that are lost, stolen, or damaged during transit.


We recommend using a trackable shipping service and keeping your receipt.

 

 

 

Need Help?

 


For questions or assistance with your return, contact us at:


📩 info@luumi.net


We’re here to help.